Refund policy

Due to the nature of our products, all sales are final.

We do not accept returns or exchanges unless an item arrives damaged or defective.

Damaged or Incorrect Items: 
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To request assistance, email us at support@bfabessentials.com with:
- Your order number 
- A description of the issue 
- Clear photos of the item and packaging 

Once reviewed, we will offer a replacement or store credit if applicable.

Non-Returnable Items: 
For hygiene and safety reasons, beauty and skincare products cannot be returned once opened or used.

We reserve the right to refuse any return request that does not meet these conditions.